Unable to receive calls or texts after number port from EE to O2

[PR5]

Hi,

My number ported from EE to O2 over 2 weeks ago. I am able to make calls, send texts and use data services but I am unable to receive calls or texts. I have contacted customer services twice who said this was a split port and they would resolve it but this has still not been solved. I require my phone for work so would be grateful for any assistance in solving this problem.

Thanks.

[PR5]

@O2Emma might you be able to help with this?

[Cleoriff]

@PR5 

You need to contact EE or O2 again I'm afraid

For O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or call 0800 032 1402 via Skype Guide: A Guide to Skype

For EE call 0800 956 6134.

Guide: Migration & porting into O2  

[Cleoriff]

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@PR5 wrote:

@O2Emma might you be able to help with this?

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@PR5O2Emma is not on duty. Please see my first post.

[MI5]

@O2Sarah- is on duty today @PR5 

[O2Sarah-]

Thanks for the tag @MI5 

@PR5 I will send you a private message so we can look into this.