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Urgent - Old Sim Deactivated, No New Esim

LoquaciousLara
Level 1: Joiner
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Hi there.

 

I've just switched over from EE to O2 and on to a sim only plan. O2 were meant to have sent me an esim, but amongst the dozens of emails from them, I don't have that. They've ported my number and my old sim has been cut off, leaving me with no phone.

 

I cannot get into my account on the O2 website as it requires me to receive a 2FA code by text, and my phone obviously isn't working.

 

O2 have no live chat agents, and the only way to contact support is to call them by phone, which I also can't do.

 

Anyone have any suggestions? It seems *incredibly* short sighted to have your 2FA rely on a working phone.

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Enlli
Level 66: Unequalled
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 They appear in MyO2 and can be installed from there 

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This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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