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Help with order

Mike96
Level 1: Joiner
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Hi I placed an order with o2 for a new phone but  when I put my details in to pay the upfront cost they took the money and then the screen went white and froze ive had no email or anything to confirm my order what's going on.

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MI5
Level 94: Supreme
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@Mike96 

Your payment will be pending until the order has been completed, so you haven't actually paid anything yet.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@Mike96 

Your payment will be pending until the order has been completed, so you haven't actually paid anything yet.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 32: Blockbuster         
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Sorry, this is a customer to customer Community with no direct O2 involvement

 

The sales' team can help you. I suggest that you message them on :-

 

Facebook : https://o2uk.co/O2CFB

 

Twitter : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

You can call them on 0800 081 0255 or via Guide: A Guide to Skype

 

Guide: How to find help & contact O2 

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MI5
Level 94: Supreme
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@Mike96 

If the order fails completely, your bank will return the money to your account in around 5 to 7 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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