Help with order

[Mike96]

Hi I placed an order with o2 for a new phone but  when I put my details in to pay the upfront cost they took the money and then the screen went white and froze ive had no email or anything to confirm my order what's going on.

[MI5 · Accepted solution]

@Mike96 

Your payment will be pending until the order has been completed, so you haven't actually paid anything yet.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

[Oxonian]

Sorry, this is a customer to customer Community with no direct O2 involvement

The sales' team can help you. I suggest that you message them on :-

Facebook : https://o2uk.co/O2CFB

Twitter : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

You can call them on 0800 081 0255 or via Guide: A Guide to Skype. 

Guide: How to find help & contact O2 

[MI5]

@Mike96 

If the order fails completely, your bank will return the money to your account in around 5 to 7 days.