Cannot Activate eSim on Samsung S24

MC73 · ‎25-06-2024

Hi, I have just received my new Samsung S24 that I have upgrade from my old S20+. I have just finished setting it up and have not managed to activate my eSim. I cannot find a QR code or another activation code that it requires and the MyO2 app and website does not give me and option to activate it either. Can you help with this? Thanks.

MI5 · ‎25-06-2024

@MC73

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎25-06-2024

@MC73

There is nothing we can do to help.,, as we are all customers like you.

If you cant find the option under Your Sim then you need to contact Customer Services all the details are here Guide: How to find help & contact O2

In the mean time you can use your old sim card in the phone if it hasnt been cut off.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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