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sim sent to wrong address

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ineedhelpfrmpsn
Level 1: Joiner
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on ‎13-06-2023 21:00

on ‎13-06-2023 21:00

hello, 

 

how do i contact someone.  i brought a package including Virgin boardband to be installed at a property i am buying... you have sent my SIM card to an address i do not currently live at!  It also looks like you have not taken note of the PAC code i sent you so i could use the same number. 

 

And now possibly no one to help?? 

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MI5
Level 94: Supreme
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on ‎13-06-2023 21:11

on ‎13-06-2023 21:11

@ineedhelpfrmpsn 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146997 Posts
  • 636 Topics
  • 28265 Solutions
Registered:

on ‎13-06-2023 21:11

on ‎13-06-2023 21:11

@ineedhelpfrmpsn 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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