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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Deposit on order

Hi , I tried to get a new contract last night and payed a £30 upfront cost but then got told I had to make a disposit I didn’t have for the order to go through , can you cancel any orders I’ve tried to put through as i have tried a few times but I do...

Resolved! Signed upto Disney Plus extra didn’t realise 6 months

I have signed upto Disney Plus extra today. I have just realised that it is for 6 months and will be charged before I can cancel. I would like to cancel before the free period ends because I won’t get enough use out of it. Please help thanks.

My 02 app

Hi people I have joined 02 a couple of days and I am on unlimited mins text and data and it’s not showing what data mins and text I used am I doing something wrong I removed the app and reinstalled any help will be good

Resolved! New to o2

I have joined o2 a week ago and had a mail to say i can choose my extra. Evertime i click the link it says sorry this page is broke or moved and i cant see another way to select my extra! Also i cant access the airtime rewards as says the number is n...

Resolved! My 02 app

Hi I have problem with my 02 app. It keep saying wait till 48hrs to log in. It has been a week still nothing. Tried reinstalling app and logging in still the same. Called in 02 they said they have no control over yhe app so you going to have to wait ...

Resolved! Scam from o2 employees

02 upgrade contract advisor and scam department involved in scam they ask for 6 security digit and they change my detail on account they change my username and password but I recovered and there I phone order from my account I cal to 202 again and th...

Resolved! My o2 issues Error 500

I cannot see the My o2 app for a google pixel 7 pro on my playstore when i go to the App using firefox it comes up with This app is not available for your device:https://i.gyazo.com/b353bd041bf99d235bee928c2525e386.png When i go to the My o2 on the w...

Resolved! MY O2

Hi, I need help. I recently joined O2 and can't log in to my account (My O2 App). It says to wait 48 hours, but several days have passed and it keeps saying the same message.

Resolved! Easter Promo Code

Upon logging into MyO2 now as part of their Easter Promotions - O2 are now showing a mini game existing customers can take part it. Easter Eggs are hidden under one of three cups which are then moved. Upon successfully finding the eggs you are offere...

Resolved! Pay cancellation

I’m trying to pay my early cancellation fee but won’t let me back into my O2 app

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