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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 02 refresh contract

Hi everyone I just hope someone can answer my question as searching for it on 02 app/ website is impossible! I have an 02 refresh 5gb contract and have been with 02 for about 20 years. I have lost my phone does my 02 refresh contract include loss ins...

Personal account showing as a company

Hi, Can anyone please tell me why this is. On the 02 website on my account page, it shows ‘account portfolio’ then ‘company’ with my full name below that and below there it has ‘accounts’ - my name and the account number. At the top right, next to My...

Resolved! Contract

My contract has ended and I want ti see what you can offer me

Resolved! Cannot log in after porting to O2

Hello, I am a Virgin Media customer who has upgraded to Volt and now have an O2 SIM and have ported my Virgin mobile across.I received the O2 SIM with a new number which would only be temporary until my Virgin number transferred.I set up an O2 accoun...

Resolved! No products showing

Hi when i login to my account it is no products please resolve it asap

Resolved! Change of Address

I need to change my address

Resolved! My02

Hello I am struggling to sign into my02 it keeps comings up with somthing went wrong. Could you help with this? Iv tried my wife's account and its fine but for some reason my one won't show me anything like add ons or airtime bill or anything just co...

Resolved! Suspended Account

My O2 account has been suspended due to suspected fraud, and due to this I have been without all phone and internet service for 6 days now. Customer Services say the can’t help because it’s with the Fraud Team and said to email them at o2fraudteam@o2...

Resolved! leaving

I want to pay the balance on my contract and leave but I want to take my phone number over to another phone company how do i do that

Resolved! Disney plus

I have Disney+ as an extra with my o2 account, it's saying I've activated it but I don't actually have a Disney account, how do I go about setting this up and using it? And do I need to put my card details in even though its a free trial and I've tur...

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