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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Card SIM not active

Good afternoon I wasn't using my card SIM o2 about 8 months, and now I will want again using this card SIM, but card is not active, What can I do now?Have a nice day.

Resolved! Why am i getting charged more than i normally should be getting charged

I should only be getting charged 12.50 for airtime bill and 21.50 for the device plan and yet im getting charged 54.99 airtime as well as 21.50 for device plan, This is ****** and no1 can explain to me why im getting charged so much last 3 months

Upgrade

Anyone know what this means? The event has endedThe Smartphone Upgrade 2021 event has ended, and the queue is now closed.

Resolved! I cancelled my prime video extra before the end of its free trial yet I’m still paying for it ?

I received Amazon prime as a free extra yet I have been charged for it still !

Resolved! I have an over due balance

I need to speak with someone.

Resolved! Changing my phone details from my fathers to mine

Hi, I would like to change my account under my fathers name into mine with my card details. How do I go about this?

My 02

I’ve recently just opened a new contract meaning i had to make a new 02 account I’m still currently waiting on my phone but my 02 app still won’t let me on and it has been longer than 48 hours can anyone help me on why I can’t get into it yet ? Or wi...

Resolved! Product details

Hi can you please let me know status of my account as i don't see any product there. I have already applied for devise iphone 13pro max and my bank account is being charged with upfront/instalment amount. I don't see any details of this. Also, want t...

Resolved! Lowering payment

HiI need to lower my monthly payments at the moment i m paying £20 for 20GB , i ve been offered £10 for 30GB sim only , can you match these dealsWendy

Resolved! When will I get my free chrome book

When will I get my free chrome book

O2

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