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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Stopping premium text service

Anyone know how to stop premium text service as I can't find a contact number for Customer services

Resolved! Cancel phone contract

Hi I would like to cancel my phone contract immediately. My number is xxxxxxxxxx Please can you confirm once it’s done. Thanks Freedom

Resolved! upgrade

would like to do a upgrade but only if I get Samsung pod's with it.

Resolved! Account change

Hi, My mobile phone has been under my mothers account for almost 12 years, I would like to move to my own account, whilst keeping the same phone number.

Resolved! No access to My o2 app

I need to change my tariff from Pay As You Go Bundles to Rolling Plan BUT I can't access myo2 app

Resolved! 2FA sending SMS to wrong number

I have two numbers associated with my account, a Pay and Go number, that I've had for years, and a Pay Monthly number that another family member uses and that was added last year. When I log in to My O2 account and want to make changes to my profile,...

Resolved! Billing

I upgraded my phone not long ago and im being charged x3 times for different amounts. Could someone confirm what all these charges are please?

Resolved! It looks like something's gone wrong ...

Just tried to check my credit on My O2 app and its not asking for a pin but to login. When I try it says its not available to me. When I login in online, it says I don't have any products or services with this account ... I topped-up yesterday. Somet...

Account, adding number

I added a PAYG number to my main account (Pay monthly) on Wednesday (22/03) and when I signed in to the account via My O2 it showed both numbers...was able to add funding to the PAYG numberWhen I signed in this morning the PAYG number is no longer sh...

Resolved! Error - "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon"

I have just added a 3rd SIM to my account. Activation and porting of old number worked fine. But when I go into MyO2, I can see all three mobile numbers, including the new one, but when I select it to view information it simply says "It looks like so...

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