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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! LeavingO2

I’ve paid final bill, we have switched to another network but still waiting over 2weeks for you to release my number!

Resolved! Monthly increase on SIM only

Why has my monthly direct debit increased? I'm on O2 SIM only as I own my mobile.

Resolved! contract

Payment too high

Resolved! My02

Why can I no longer log in

Resolved! Address change

I need to change my address details but unable to on app or desktop site

Resolved! Can someone explain to me why I have a charge of £10.99 for things I have bought when I haven't.

Can someone explain to me why I have a charge of £10.99 for things I have bought when I haven't.

Resolved! Upgrade - want to swap device

Hii recently upgraded my contract but accidentally ordered an iPhone 14 when I want the iPhone 14pro max. Still within my 14 days so can I change/swap the handset?

Resolved! contact for credit file errors

More info (Highlight to read)More info (Highlight to read)I need a correction doing on my credit file with incorrect info on my o2 account and bring late on a payment. need it rectified please I need a correction doing on my credit file with incorrec...

Resolved! Replacement sim

How do I request a replacement my lost contract phone please?

Resolved! Disney Plus

I am trying to cancel my Disney+ subscription but my account only shows that it's active and doesn't let me manage it to end the subscription. I know I had a 6 month minimum contract and I have had it longer than 6 months now.I am no longer wanting t...

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