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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Underground Wifi Extra

Hello I have been unable to connect to the WIFI underground for about 6 months now. I have registered with o2 wifi.The messages that come up when attempting to connect th WIFI Extra are 'Check password and try again', 'Could not connect to wifi netwo...

Resolved! Wrong sim

The sim sent does not fit my phone. Can you change it please?

New account

I cannot set up a new account

Resolved! Pac code

Hi im request my Pac code

Resolved! Bolt on cancel

I have just purchased a bolt on for 12 Gig but realised I do not need it so want to cancel it

Resolved! My phone

Hi i have currently got 3g would like 4 how do i change

Resolved! Charged for unwanted Premium Texts that I didn't agree to.

I've noticed my monthly phone bill gradually going up but didn't check to find out why until this months bill was £78. So I went to the bill and saw lots of Premium rate texts being made to my number. From these 2 numbers - 85222 and 88222. I did not...

Resolved! My O2 App.

My O2 App says I am a new customer when I have been a customer for years now. Please help me in sorting this out. Thank you.

Resolved! Log in to My O2

I’ve been with O2 for a while but it never seems to let me log in to my account on the app even though I can log in on the online version. How do I fix it?

Resolved! phone not registered for network

when i try to use my phone it comes up with an error stating 'Not registered on network' i have just recently been moved for virgin media over to O2, it hasn't worked since, also if I'm phone by a 3rd part it saying my phone is not available [persona...

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