paying bill

[Gigi]

something went wrong with my last bill and the payment did not go through, now my line is frozen and i need to make the payment asap.... i tried calling costumer services but can't make any phone calls, i tried to chat but the chat does not respond,,, what should i do?

[Cleoriff · Accepted solution]

@Gigi 

This looks like something you’d need to call O2’s Payment management team about. You can reach them by borrowing a phone and calling 0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call