letter

[Nick26]

Hi I've been sent a letter with a link, how do I know if it is legitimate?https://accounts.ref.o2.co.uk/openid/claim/identity 

[TallTrees]

Hi there: if it is an unknown letter

why press the link?

This is always tricky and regret later.

@Nick26 

[Nick26]

issue is, MyO2 isn't working with the migration problems, so cannot do anything and not had any emails from them since this account migration issue

[jonsie]

It's the email you receive when you can't access My O2

You will need a different email address that you normally sign in with

[MI5]

@Nick26 

Yes it is legit.

Just had the same myself.

O2 messed up everyone's account access when they migrated customers to the new billing system. This is required to regain access.

[TallTrees]

Ah understood @Nick26 

So this is OK to reconnect 

[MCH10]

I got the same letter a couple of weeks ago. I tried the link but it says "To get started, please enter the O2 phone number that received this SMS."

I haven't received the SMS yet even though the letter says I will get one in a few days. Got the letter 2 weeks ago.

I can login to MyO2 but it only shows my email and mobile number. No bills, usage, etc.

[madasaf1sh]

@MCH10 

Then you need to contact Custoner Services on 0344 809 0202 or 202 from your o2 phone, send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),