Previous Usage

[handbagjen]

My previous usage is stuck on October last year and is not showing any recent months.  Is this a known issue?

[pgn · Accepted solution]

Could be if you were moved to the new 360 system back then, @handbagjen - contact O2 to determine for sure - Guide: How to find help & contact O2 has all the ways. 

These migrations from legacy to new 360 system have affected many, alas. Good luck!

[MI5]

@handbagjen 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[handbagjen]

Thanks, will do

[handbagjen]

Thanks, will contact them

[pgn]

You're welcome, @handbagjen.

[Enlli]

Just to say mine is stuck at November. I was moved to 360 nearly 20 months ago.

It actually worked up to January then went backwards!