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Liz70
Level 1: Joiner
  • 2 Posts
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Registered:

I have been unable to send or receive emails for 5 days. My iphone and ipad both say account error verify that you have the correct account info in mail settings which I have. I have deleted the password and re entered it. thank you

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MI5
Level 94: Supreme
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Registered:

@Liz70 

Most likely an issue with your email provider.

Something may have been changed.

Who is your provider?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Liz70
Level 1: Joiner
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Registered:

BT thanks

Message 3 of 4
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MI5
Level 94: Supreme
  • 119288 Posts
  • 604 Topics
  • 17276 Solutions
Registered:

@Liz70 

Use these settings:

IMAP settings

Incoming Mail Server: mail.btinternet.com

Port: 993 (this should be automatically populated by selecting the SSL encryption)

SSL Encryption: Enabled (but not STARTTLS)

Username: your email address including the @btinternet or @btopenworld.com part

Password: your btinternet or btopenworld password

Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.

 

SMTP settings

Outgoing Mail Server: mail.btinternet.com

Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check)

SSL Encryption: Enabled (but not STARTTLS)

Authentication: PLAIN

Username: your email address including the @btinternet or @btopenworld.com part

Password: your btinternet or btopenworld password

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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