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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can't add contact number etc.

Hi, everytime I try to upgrade or change anything on my account it asks me to update my contact number.. when I add my number, it tells me the number is associated with a different account. It is the same number that is on my account that is my conta...

Resolved! Name on my account

The name on my account is my maiden name Hargreaves and I would like to change it to my new one which is Powell

How to pay Final device bill

Received email stating device not paid for how do I phone O2. My new service wont accept 2729

Due upgrade

When am I did a. Upgrade

Unanswered calls going to voicemail

My calls do not now go to voicemail when someone rings and I am unable to answer it. Please can you tell me how to set this up for the voicemail to cut in after 5 seconds if I am unable to pick up a call?

Cant log in to my account

Hello, I have canceled my o2 contrackt after it ended, I have received new bill. I cant log in to my account as my simcard has no network at all. ( Currently I am not in England). I would like to pay my outstanding bill but I cant log in to my o2 acc...

Resolved! text messages

my text messages are nor being delivered

+18 protection

Hello! I cant access my webpage due to be listed as a +18 website. It directs me to o2 and then when I try to check if I have protection for age restriction it says its off. So it should let me see the website but it does not. I have search everywher...

Resolved! How to stop receiving notifications from O2

I want to stop receiving text messages ever time i have a missed call

Resolved! Obtaining my old phone number

Hi,I have just purchased a new phone with a new sim contract with o2, and therefore I have received a brand new phone number.However the last phone I had was still an o2 contract but my it was in my mother’s name.I am wondering is it possible for me ...

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