failes top up

[Tian]

27/12/2021: O2: Top-up loaded. Your balance is now £15.00. Thanks for topping up with O2.
29/12/2021: O2: You need a balance of at least £15 on 02 Jan to renew your £15 data Big Bundle with data rollover or it will expire.
2/1/2021: 2 of 2: O2: You need to top up today to rollover your unused data, otherwise it will expire. Call 4444 free from your mobile. 1 of 2: O2:Sorry, we've been unable to renew your Big Bundle with data rollover. You need a balance of at least £15 to get your data Big Bundle for this month.

It seems that my top up is failed. I cannot run up 15£ in two days!

Who can help me solve this problem! Appreciate for your help.

[MI5 · Accepted solution]

@Tian 

You may have only used 1p but still would not have enough for your bundle.

Check your balance in your MyO2 http://www.o2.co.uk/myo2

For a small amount, call 4445 and see if they will reimburse you to be able to get your bundle.

[Tian]

Thanks for your support!
But my bundle is 15£ data big bundle and I top up 15£ on 27/12/2021. I suppose there is no wrong with it. My friend who purchased the same bundle and top up 15£ at the same time with me, but she can still use her phone.

[MI5]

@Tian 

Yes I understand.....

What I am saying is that you may have only lost a few pence due to data use or an mms etc and your balance would be too low to renew bundle.

You haven't necessarily used all £15.00

[Tian]

Got it!
Thanks for your reminding!
😭

[MI5]

You're welcome