Problems with my o2

[christopherj221]

Hi there ive been experiencing issues with my device plan for a few months it keeps saying its overdue and no matter how many times i speak to someone about it it still isnt sorted id like to raise a complaint also i spoke to another network provider and they said id be free to leave as o2 are in breach of the contract as they are not giving me the service i asked for i keep having issues with wifi and 4g calling im having constant issues with voicemail disappearing im fed up of it no matter how much i speak to someone my issues arent being handled correctly its like no one is interested

[MI5]

@christopherj221 

It's not up to another network to decide if can can leave O2 without penalty I'm afraid.

There are processes that need to be followed, so I'll start by tagging @O2Lisa who will be on in the morning and will try to help you.

[christopherj221]

I know its just advice theyve gave me thats all as i phoned another provider to see what deals they were offering and thats what they told me but obviously each company has different policies im just fed up with all of the issues im having and the fact that nobody seems interested to help me

[MI5]

I'm sure @O2Lisa will do her best to help you @christopherj221 

[O2Lisa]

Thanks for the tag @MI5 

@christopherj221 I can seen you've messaged me privately, just going through all my notifications and I'll be with you 

[MI5]

Thanks @O2Lisa 

Apologies for all the tags this morning 

[O2Lisa]

It's OK @MI5, I thought you'd been quiet lately, you're making up for it today 

[MI5]

I try not to tag you guys if I think self help will work first otherwise you'd be tagged in to half the posts on here

[Cleoriff]

@O2Lisa 

Unfortunately the rota hasn't been updated either. It's still showing

Monday 22 February 2021:

O2Lisa           08:00 - 14:00
O2Georgina 09:00 - 15:00
O2Simon       14:00 - 20:00
O2Thomas    17:00 - 21:00

Which is pretty poor really at 09.14 on Tuesday 23rd. I have mentioned it to @Martin-O2 

We know what hours you work which is why you have so many tags!

[O2Lisa]

Oh thanks @Cleoriff I'll let my team leader know