emails

[Liz70]

I have been unable to send or receive emails for 5 days. My iphone and ipad both say account error verify that you have the correct account info in mail settings which I have. I have deleted the password and re entered it. thank you

[MI5]

@Liz70 

Most likely an issue with your email provider.

Something may have been changed.

Who is your provider?

[Liz70]

BT thanks

[MI5]

@Liz70 

Use these settings:

IMAP settings

Incoming Mail Server: mail.btinternet.com

Port: 993 (this should be automatically populated by selecting the SSL encryption)

SSL Encryption: Enabled (but not STARTTLS)

Username: your email address including the @btinternet or @btopenworld.com part

Password: your btinternet or btopenworld password

Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.

SMTP settings

Outgoing Mail Server: mail.btinternet.com

Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check)

SSL Encryption: Enabled (but not STARTTLS)

Authentication: PLAIN

Username: your email address including the @btinternet or @btopenworld.com part

Password: your btinternet or btopenworld password