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email address in my02

martinht
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on ‎30-03-2020 10:27

on ‎30-03-2020 10:27

My I set up my02 I miss-spelled my email address. How can I change it?

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MI5
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on ‎30-03-2020 10:28

on ‎30-03-2020 10:28

@martinht 

You will have to call customer service to change it. Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎30-03-2020 10:29

on ‎30-03-2020 10:29

You can change it under My Details in the app or online.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎30-03-2020 10:29

on ‎30-03-2020 10:29

@jonsie wrote:

You can change it under My Details in the app or online.

Verification will be sent to the wrong email address which @martinht won't have access to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎30-03-2020 10:31

on ‎30-03-2020 10:31

I thought they sent a code to the phone and then verified the new email?

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎30-03-2020 10:42

on ‎30-03-2020 10:42

The reset link is sent via email.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎30-03-2020 10:43

on ‎30-03-2020 10:43

I stand corrected Bow

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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