cant access my02 app

[JBM]

Hi,

I have downloaded the app, when I log in I get error message.

"oops. My02 isn't available to you yet. Don't worry, you can still manage your account in MY02 for web"

I can access data on web but not on the app.

[Cleoriff · Accepted solution]

@JBM 

If playing up or recently installed, it normally takes 24-48hrs for the app to sort itself out.

If you need to call O2 then try on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).