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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! problems with my bill

Hi, i notice on my o2 bill that i am being charged for 2 lots of data roaming zone 1 , i only ordered 1 which i didnt use , i dont mind paying the £26 for that but i dont need a second bolt on. thanks Ian

Resolved! scam

I have received a text from 02 telling me "We're just confirming that we've sent your details to your bank to set up a Direct Debit, it will show as 02 on your bank account. We've also sent you an email with more information".Can you advise me please...

Resolved! How to access the free 3 month Disney

I have signed up to free 3 month Disney. There is a Disney Logo showing on my Bolt on, but that is all. What do I have to physically do to watch the Disney

Resolved! Cracked phone screen

Hi. The screen on my iPhone XR has cracked, I pay insurance monthly, how to I go about replacing it please.

Resolved! My o2 access

I have recently moved to o2 from virgin. I am struggling To find my 2 phone contracts in my O2 account. I have tried to add them to the account but it states they are already registered to an account but I cannot see any detail of them.

Resolved! Enable WIFI calling??

Hi All, I would like to enable/add WIFI calling to my account. It says on the help from O2: "Make sure you add Wi-Fi calling to your O2 account. To do this, sign in to My O2, go to Device Details and tap Wifi and 4G Calling where you can then add the...

Resolved! Can’t Log in to App

It says O2 is not avaliable for me yet. Not too sure how long this will pop up! I’ve had this account for a few days now.

cancelling part of contract

I have an account for my phone and another for my wife's. She has just bought a new phone with a contract in her own name and I need to cancel the part of my contract relating to her phone and then transfer her number to her new account. Will someone...

Unknown Order

I have just received a message saying my order is confirmed. I logged on to my 02 app to find an order named "vas change" and a sim card which is the same as my current sim contract. I haven't ordered anything so am concerned. The order number is NC1...

An Order

I have received a text telling me my order NC17114436 is being processed. I have not ordered anything so why have I received this?

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