My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8816 Views
  • 1 replies
  • 1 kudos

Resolved! Pay as you go to pay monthly

On Saturday I changed from a pay as you go tariff to pay monthly. My phone number was transferred to the new SIM card and everything seemed to be working as normal. I’m unable to sign into my O2 and when I do try and sign in on the Internet its sayin...

NK by Level 1: Joiner
  • 698 Views
  • 2 replies
  • 0 kudos

Resolved! one off bolt

Hi.By mistake my child buy one off bolt yesterday thinking that is upgrade.Today I received email that i am charged 47.66 pound.If is any possibility to cancel one off bolt,please?Thank youKind regards

WJR by Level 1: Joiner
  • 852 Views
  • 4 replies
  • 0 kudos

Resolved! No connection

I have no connection with my phone can you tell me what is going on and when it will get back to normal. I live in Sunbury-On-Thames. Please. irene.

IBR by Level 1: Joiner
  • 572 Views
  • 2 replies
  • 0 kudos

Resolved! Tracking my order

I recently upgraded my phone and the replacement is due to arrive tomorrow but the tracking is showing as empty. How can I confirm the order has been shipped?

paulfin by Level 1: Joiner
  • 1515 Views
  • 3 replies
  • 0 kudos

Resolved! Can't access account details

Hi, When i try to log into my02, i get this... "To access your account details page, enter the code we’ve just sent to" ... but there is no field available for me to type the code anywhere! Pls advise. Maarten

123mdv by Level 1: Joiner
  • 1224 Views
  • 4 replies
  • 0 kudos

Resolved! Making calls over wifi connection

What do I need to do in order to make calls from my mobile over internet?

MartynD by Level 1: Joiner
  • 477 Views
  • 1 replies
  • 0 kudos

Resolved! Change of Name and Billing Address

Hello there, Would it be possible to change my name on my account from. Also I have changed my home address recently and would like to change it to. Kind regards, Cassie [Mod edit: Please do not share personal details as your posts are visible to the...

Cassie123 by Level 1: Joiner
  • 1338 Views
  • 4 replies
  • 0 kudos

Resolved! How can I choose which of two numbers is the default in My O2

I have two PAYG numbers registerd in MyO2. One is a SIM card in a burglar alarm, the other is my mobile phone. The burglar alarm one seems to be the default when I view my account on the website, and is the only one that I can top up in the app. Is t...