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Disney plus extra

Fieldy
Level 1: Joiner
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Why when I go for Disney plus it tells me to go to my O2 to add it as an extra but there is no option in my O2 to do so. Can't see anything online 

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MI5
Level 94: Supreme
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@Fieldy 

I added some screenn shots here https://community.o2.co.uk/t5/My-O2/Disney-Plus-extra/m-p/1306256

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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