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Lost my iPhone but still under 12-month warranty

ScottNe
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Hi guys, 

 

I lost my iPhone when I was shopping today and it must have fallen out of my pocket. I purchased my phone last July and it is still within the 12-month warranty. Will O2 replace my phone because it is still under warranty? I would have made enquiries in the O2 store but they are all closed due to the coronavirus pandemic.

 

I have tried searching online for advice but there are too many conflicting answers. Any help and advice you can offer will be very much appreciated!

 

Thank you! 

More info
 
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MI5
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@ScottNe 

You must report it lost Guide: Lost or Stolen O2 Device? - How to Report it 

and no O2 won't replace it.

You'll need to claim on insurance if you have any?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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jonsie
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ScottNe
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Thanks for your speedy response - I will give O2 a call. The phone is not insured so I will not be able to make a claim. 

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MI5
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@ScottNe 

Check home insurance and some bank accounts provide cover too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ScottNe
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I had no idea about the bank account cover - I will look into that now. Thanks for the tips!

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