on 24-03-2020 20:30
Hi guys,
I lost my iPhone when I was shopping today and it must have fallen out of my pocket. I purchased my phone last July and it is still within the 12-month warranty. Will O2 replace my phone because it is still under warranty? I would have made enquiries in the O2 store but they are all closed due to the coronavirus pandemic.
I have tried searching online for advice but there are too many conflicting answers. Any help and advice you can offer will be very much appreciated!
Thank you!
on 24-03-2020 20:34
You must report it lost Guide: Lost or Stolen O2 Device? - How to Report it
and no O2 won't replace it.
You'll need to claim on insurance if you have any?
on 24-03-2020 20:40
on 24-03-2020 20:40
on 24-03-2020 20:40
on 24-03-2020 20:40
Thanks for your speedy response - I will give O2 a call. The phone is not insured so I will not be able to make a claim.
on 24-03-2020 20:41
on 24-03-2020 20:41
Check home insurance and some bank accounts provide cover too.
on 24-03-2020 20:53
on 24-03-2020 20:53
I had no idea about the bank account cover - I will look into that now. Thanks for the tips!