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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Email

Change my email

My O2 Website security

What happens if you login onto the My O2 website and when it asks you which number to send a security code to, you just click "Cancel" ?

Resolved! My O2 app - adding a number

I've recently added a sim only number to my family.. I can see the number and acct details if I log into the My O2 web site but it doesn't appear with the other numbers in the android O2 app.. I waited until the first bill bit still no sign.. the oth...

Resolved! My Bill

Jan 2019 Hello I can't see my Jan 2019 bill on my o2I need a breakdown of this bill for expenses

Resolved! Reverted to old My O2 App - cannot go back to new one

Hello,So I had the My O2 app which had aura and the new look, however, by mistake, I uninstalled it. So I went to the play store and installed anew, only to find the old version of the app on there which was lasted updated November last year.How can ...

Changing or adding numbers on family bot on or my o2 numbers bot on.

Hi douse anyone know will o2 ever put it on my o2 app that people like me can change or add numbers to the family or my o2 numbers bot on that do have it?

Resolved! trying to enter my 02 account.

Trying to access my 02 account. Password not working. I used the reset option, but still refuses to let me in to my account. Email is correct and recognised.

Resolved! password

hello,how do i change my password to my own password for my o2 acount,im a new customer rther the one i was given

Resolved! Received 50MB roaming data limit message

I have Travel Abroad bolt on. I am in Russia and have received message saying I have nearly reached my 50MB/£48 roaming data limit. Why? I should be charged £4.99!

My02 won't take my payment

So my Payment is due on the 20th of each month. I tried to pay off my bill early through My02 on the 14th. The funds were marked pending by my bank however they were not taken by 02. 02 never took the funds and the money bounced back to my account to...

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