My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9585 Views
  • 1 replies
  • 1 kudos

Resolved! About conference

HiI have a problem with conference call, I can't do.Can you unlock this thing for me please ?? My work depending the conference calls

Resolved! automatic top ups

How do I turn off automatic top ups?

MP3 by Level 1: Joiner
  • 911 Views
  • 3 replies
  • 0 kudos

Resolved! Change phone number on 02 account for pay as you go when

How do I amend my 02 account which is a pay as you go account to show my current PAYG PHONE number.... the existing number on the My 02 account is an old one and the SIM no longer exists so i cant received codes etc to it

Bazz by Level 1: Joiner
  • 2157 Views
  • 4 replies
  • 0 kudos

Resolved! Changing linked device

How do I change the device linked to my account? I used to have an iphone but now have Google pixel 3a

mac_111 by Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

Resolved! access to account

I have lost my sim card, I only have access to my email but I need to log onto my O2 to see when I am due an upgrade, as my phone is broken. I also have my account number from my bills. Can you help me gain access to my account?

megan33 by Level 1: Joiner
  • 925 Views
  • 2 replies
  • 0 kudos

Resolved! Payment

It’s not letting me pay my bill and I can’t call anyone because my phone bill has gone late so they’ve cut my phone but the app only let me pay either

Resolved! My O2 app fails to work properly.

I am into my second month with o2 and still my my O2 app won't function correctly. I have registered etc. It won't display balance and info, and says my divive is that of the phone I ported a number from (was on Tesco mobile). O2 support said that it...

MerlinJnr by Level 1: Joiner
  • 1013 Views
  • 4 replies
  • 0 kudos

Resolved! My IPhone Order

Hi, so I ordered an iPhone on Thursday and it said that it would send me another email to say if my Order has been sent off, but I haven’t received an email and it’s been three days. Now when I try to use “My O2” to use “Track Amy Order”, it won’t le...

SamihaP by Level 1: Joiner
  • 860 Views
  • 3 replies
  • 0 kudos

Resolved! Change accounts // number

Hello,I called to change accounts and phone number yesterday. The lady said it would take within 24 hours for the number to change back to my previous number but it is still the same.Please let me know when it will be successfully transferred

Jakob17 by Level 1: Joiner
  • 673 Views
  • 3 replies
  • 0 kudos