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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Grossly overcharged by O2 and in need of as refund asap

Hi can anyone help? I have been overcharged by 300 pounds due to a technical glitch that I spoke to O2 about last month, they changed my taroff without my knowledge and said that they would ensure that this would be rectified and I would not be charg...

deleting a device from my 02 plan

I have an unused device (old mobile phone) on my plan for which 02 is still charing me 13 pounds a month. How can I delete this defunct device and number from my account. Thank you

Complaint

I want to make a complaint because a few days ago I have been emailed. I heard nothing! I have been received too many calling from 02 (2 or 3 times a day) really annoyed me big time because I'm DEAF! I have told many times don't call me! If 02 want t...

Unfinished online transaction, amount withdrawn from account

Yesterday, I made an online purchase on the phone. Monthly installments. While checking the card, the site reported an error. Money has been withdrawn from my account. I want to check if the transaction was successful

Moved a sim from simple Doro phone to MOTO smart phone

To help my father keep better contact including video calls i gave him a MOTO smart phone and moved the sim from the doro then updted the tarriff. The MY02 account still shows the device as a DORO, i though it would have picked up new phone. Does it ...

Resolved! How do I report a scammer?

I have had a text telling me that O2 has been unable to collect payment and inviting me to use a link to update my bank details or I may be liable for fees. I believe this to be a scam but cannot find an O2 link to report this.

Is Disney+ free for 02 existing customers

Resolved! Can't sign in on tablet

I bought a Samsung tablet today and I am able to sign into 02 on it. I tried password said it was wrong it's also sent 2 different Mme codes to phone to change password. Says they are wrong code

Access

I haven’t used My O2 for ages. I have a login email but I can’t remember my password nor the answer to the security question. Is there anything I can do about this?

Trying to reset a password for a sim that is in a server not a phone

I am trying ot set up my O2 account to print out my bills for VAT records. The password reset requires you to verify your details and a code is then sent to the mobile number and must be entered. This is not possible to do as the sim card is in a ser...

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