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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Trying to add Disney+

I’m trying to add Disney+ as an extra but keep getting the message ‘oops, we werent able to add your extra. Please try again’ It might be because i hadnt paid my bill but i have now so whats the issue?

6 months of free Disney

Hi, just bought new phone on mobile phones direct website. I've chosen o2 as I wanted the 6months free Disney but haven't received any links to activate it. Please help

My o2 log in unsuccessful

I’ve been with o2 for years and am now unable to log into My o2. Have changed password and am able to log in online but I want to add Disney plus at the discounted rate to my plan and apparently this can only been done on the app. Have been having th...

Barred phone

Top queriesHow to keep your numberView your bill and manage your accountUsing your phone abroadMy bill is higher than expectedGetting startedPay MonthlyPay As You GoActivating your simPhones and devicesGet help from O2 GurusSee device features and se...

Spend Cap on my Monthly Payment Account

Will someone show me how to increase the Spend Cap amount on my Monthly Payment account.ThE O2 website gave all comments about Spend Cap BUT fail to instruct a customer how to do it by login his (I.e. mine) MyO2.HELP !

Any limits on email address linked to O2 id?

Having just taken out a new O2 contract, I'm having problems with the email addresses acceped by O2 as an id. I wanted to use an email associated with my domain: "o2.mobilephone@.co.uk"but - although the O2 page said that the id had been updated and ...