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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Name change and change of address

I have married so my name has changed, I also have a new address. Please could you advice on next steps to get these changed.

Resolved! Online account

Hi, I am wanting to order a new phone however my account is linked to my old address it says to change this on my online account not the app but when I try to log on it comes up that the account doesn’t exist. I would like to know how to delete my ac...

Resolved! Leeds LS7 no signal

Apparently a phone mast is down in my area. It has been for the past month. I’m still paying for unlimited calls but can’t make a call. Any idea when it will be fixed? LS7 Leeds

Resolved! Cancel pay as go

I need to cancel a sim only I won't be using and pay monthly for

Resolved! Charged for cancelled sim

I’ve cancelled the sim only account but still been charged

Resolved! Changing bill date

Changing bill date to the 9th

Resolved! My bill

Hi I can’t view my bill on my O2 when I login. All it shows is my name number etc.I have now left o2 I just want to be able to view my final bill

I can’t ring from Abroad, I have Monthly Contact IPhone 12 what’s wrong message 02 yesterday at 1pm

Why can’t 02 sort it asp for me, they’ve sent me messages they are sorting still nothing I need to ring the Doctors here

Resolved! My bills

Hi, It's been over 24 hours since I've paid my phone bill, but all my calls and texts are still getting redirected. And it keeps saying I've not paid but my balance is £0.0

Resolved! 02 billing

I'm not sure how to explain my issue.I cant use the service which you can use to buy things off the playstore and charge it to your mobile. How do i get this re-enabled?

O2

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