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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! simcard

how long does a simcard take too come when out for delivery

Resolved! First & second bills are both for the same period and charged the same

Looking for some help as I am finding it hard to find a customer service phone number. I contract start date was 4th September and I received the notification that i would be billed 14 days later and that my next bill would be pro rata - absolutely n...

Potential fraud

Hi, I got a phone call from “your mobile “ claiming to be O2’s business account… we swapped my account over and they said I had to send them my final bill and invoice how ever I can’t get that because Iv now been kicked out of O2 and Iv now received ...

Resolved! O2 won't let me log in

I have done an over the phone upgrade and clicked on the link to accept terms and conditions but my o2 tells me my personal details are linked to another account so I cannot log in

Resolved! Problem with my o2 extras (mcafee)

I can't get my mcafee extra to activate and page won't load properly.

Resolved! Keeping my current mobile number

Hi I spoke to an advisor on the phone on Saturday morning and told her I was wanting to keep my current phone number to use with my new contract sim I went through it with her gave her my PAC code and everything and she explained it would be done tod...

Resolved! My order

I placed an order October 1st for the new iPhone / early upgrade .it’s still pending in my bank and o2 is not showing my recent orders !

Resolved! Keep number

I’ve recently started a pay monthly but I wanted to keep my number but didn’t know how to when applying for it I know have two phones and two numbers as well as two bills such as my monthly pay one and my pay as you go one.

Resolved! contacting o2

O2 is a communications company but seems impossible to talk to anyone or online chat or email. Is there a quiet time when i can phone? anyone know??

Resolved! Can't phone others and receive calls

Hi, I am using £10 data Big Bundle, but I neither call out nor receive calls. Since I have purchased O2 for 15 Pounds on Mobiletopup, I can't call 4444 to redeem my purchase. What can I do with this problem? Any other alternatives to redeem my purcha...

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