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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! SIM/ account not activated after 24 hours

I ordered a phone contract and it's been a few days and my SIM is not activated yet also when I log into my account on Chrome the contract/ device doesn't appear

Resolved! bills

i cann not get my old bills on my o2 ,why/?

Resolved! Audiable Extra

I recently got a new o2 sim and as part of the deal I selected a 12 month subscripton to Audible and it came with a 6 month apple music subscription (which i havent recieved a redemption code yet, but that will be another post). I already had a subsc...

Resolved! 02 App login not working

The 02 app no longer allows me to log in. I have tried reinstalling it.When entering my details it states ‘something went wrong. Please try later’It is getting very frustrating. Anyone else having issues?

Resolved! iPad Pro

Hi everyone. I have problem with activation my sim on iPad Pro . First time I have Apple so maybe Im just blind. I’ve changed APN details as shown on website but still I dont have signal on my sim. How to do that Please?

Resolved! I have a problem with my service and tried to contact O2, whom I joined a couple of weeks ago

Unfortunately I was unable to contact them via any means and ended up cancelling my DD to force them to contact me. The problem may not have been with them but I still expected to be able to communicate with their support team. I have thus decided to...

Resolved! Bills

How do i view my previous airtime bills? I'm looking for a breakdown of my VAT

Resolved! Where has the information about previous bills gone

Has anybody else lost the ability through MyO2 to see their previous bills? It used to be there but I can only see my most recent bill now

Resolved! Previous Bills

How do I view and print previous bills? This used to have an option you could select at the bottom of your bills but I can no longer see that as an option

Resolved! Sending back old iphone

hi I've recently updated my iPhone and need to send my old handset back. Could you please tell me where I need to send it? many thanks Kate Maskell

O2

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