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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

viewing bills

I want to access bills from more than 6 months from my device(S9).I can view 6 months but want ove rprevious 8 months. any help is appreciated.

billing date

Need to change payment date for mobile q

Leaving O2

I am leaving O2 and would like to keep my number. ive been told I need a PAC which I can then give the new provider so they can transfer over to there servers

LIVE CHAT

HiCan anyone tell me where the heck the 'Live chat' option is? I can't find it anywhere臘‍TIA

Can I change my number and how

How do I change my number? I have never done it before

Extras

Will I still keep my extras if I change tariff

£15 Big bundle not working

I bought a £15 bundle yesterday and it never worked

Bolt ons

Hi I've run out of data on my iPad. I have altered my data package which won't start until next period so I need to buy a bolt on. However, when I go to buy a bolt on I just get the message about my change to monthly package. How do I top up?

Resolved! Scam?

I have received this via text today...thinking it may be a scam. It came from number +447507319810. I have tried to forward message to 7726 as advised to a previous person who has also raised this concern also but won't let me forward on. Txt that ca...

Resolved! move phone number

I have just bought a new phone with pay monthy o2 sim. I already have a pay as you go sim with o2. Both are active. I would like to transfer the pay as you go number to my pay monthly sim. Both sims are active. If possible I would like to swap the ph...

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