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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8625 Views
  • 1 replies
  • 1 kudos

Data problem

My daughters data has ran out when she has been always using wifi,I added a bolt on yesterday and it has already ran out even though she has been at home with wifi on? Does anyone know why this is? Many thanks

Joanna1 by • Level 1: Joiner
  • 650 Views
  • 4 replies
  • 0 kudos

Resolved! Error after upgrade?

I upgraded my phone earlier, and went to check on my order on the app. I got an error and unable to access my information (I can login fine and use the rest of the website and app no problem) but my o2 section has broken and I can’t see anything, hav...

KateM by • Level 1: Joiner
  • 620 Views
  • 2 replies
  • 0 kudos

Resolved! Paying bill.

Hello I’m trying to pay my overdue bill but your website/ app won’t allow me to

Ianpato by • Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! O2 upgrade issues

Hey all, Is there currently an issue with the upgrade page? I'm looking to upgrade my phone but every time i click on the upgrade link i am returned the following : I have tried two desktop browsers as well as chrome on Android. Thanks,Gav

intosly0 by • Level 1: Joiner
  • 715 Views
  • 1 replies
  • 0 kudos

Resolved! O2 travel

Is my o2 travel on

Gurjeet by • Level 1: Joiner
  • 556 Views
  • 1 replies
  • 0 kudos

Resolved! Card SIM not active

Good afternoon I wasn't using my card SIM o2 about 8 months, and now I will want again using this card SIM, but card is not active, What can I do now?Have a nice day.

Resolved! Why am i getting charged more than i normally should be getting charged

I should only be getting charged 12.50 for airtime bill and 21.50 for the device plan and yet im getting charged 54.99 airtime as well as 21.50 for device plan, This is ****** and no1 can explain to me why im getting charged so much last 3 months

Sean097 by • Level 1: Joiner
  • 1022 Views
  • 2 replies
  • 0 kudos

Upgrade

Anyone know what this means? The event has endedThe Smartphone Upgrade 2021 event has ended, and the queue is now closed.

Mattc20 by • Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos
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