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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Charging iphone 12

I've just ordered a new iPhone 12 through O2 and it's arrived with lots of paperwork in a little box with no plug to charge it with. Shouldn't I have been sent one ? It's absolutely impossible to contact O2 about it

Resolved! Leave o2

Hello On November 16, I called O2 to end my contract. They told me that my number would work for about a month and then it would stop. On November 16 I resigned, on November 19 I paid a monthly subscription. It's December and they text me that I have...

Resolved! end o2 contract

End o2 contrct

Resolved! Merge existing contract with one from https://www.mobilephonesdirect.co.uk/handset/samsung/galaxy-s2

I've an existing SIM only contract, however there is a good offer here:https://www.mobilephonesdirect.co.uk/handset/samsung/galaxy-s21-plus-5g For a Samsung 21 on contract on o2 £29 per month with £79.99 upfront for the handset. Can I order this and ...

Resolved! Order

I’m still waiting on an iPad I ordered in the 7th November, iv paid the £20 upfront fee and has confirmation of my order but nothing since then, also Iv downloaded the app but it won’t let me sign in and on my account it says I have no orders! Can so...

Resolved! Contacting O2 help

Help I’m tearing my hair out.I have a pay as you go number that I want to transfer to my pay monthly.I’ve filled in the form and had a no reply standard email saying there’s a problem and to contact through webchat.I can’t find any webchat and have n...

Resolved! Changing my bank details

I have changed my bank details how do I change on o2

Resolved! Extras

I have recently upgraded my sim and selected Amazon prime for my 02 extras but the link I was sent to activate it doesn’t work

Resolved! Cut my phone off

Hi you have cut my phone off I can’t ring to pay my bill please can someone call me to make payment my app isn’t even working no one can get hold of me my phone been completely cut off when I emailed you.

Resolved! Phone broken

My samsung 10 has a broken screen and I cannot afford to fix it, been under contract for over a year , need to finish as I am paying £44 for air right now

O2

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