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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Where is 02 support?!!!

Wow it is almost impossible to reach any customer support. There are never any agents available online and when I call 202 it only takes me halfway through before just saying ‘bye’ and disconnecting me. There is literally nobody to talk to!! There is...

Resolved! Free credit for signing up

I was supposed to get £5 of credit for signing up to 02. But of course I didn't get my bonus and it's impossible to talk to anyone???

Resolved! Wi-Fi

they told us that the Wi-Fi should arrive at 24th November and I haven’t

Resolved! how do I chat to someone - keep going through too many pages through contact us

how do I chat to someone - keep going through too many pages through contact us

Resolved! How to change user name, I wrote wrong spelling

I wrote different spelling on user name how to change?

Resolved! Waiting for device to be delivered

Hi is there any news as to when my order will be delivered

Resolved! My o2 app

I can’t get on my o2 app or online my phone is cut off and I can’t receive the code they are sending me.

Resolved! Activate sim

I had registered for my account on Sunday and it still has not been activated nor has my sim began to work. It’s been more than 48 hours and i still cannot login to my account.

Resolved! Lower monthly bill

I would like to lower my monthly bill, I moved over to 02 thinking i was getting a cheaper deal but I’m paying a fortune a month and I would like to change that. Thanks

Resolved! My code limit

It says my code limit has been reached when trying to upgrade my phone

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