Why can I NEVER top my data up??

[Flipoff88]

Not good enough service for what I (over) pay. Better get it sorted soon or I won't be the only customer you will lose. Let me top my data up. My money. Your 'service a joke!! Sort it now. Losing patience.........

[MI5 · Accepted solution]

@Flipoff88 all ways to pay here and first top up must be done with a voucher https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

[Cleoriff]

@Flipoff88 

Not sure why you can't top your data up?

If you are having problems then you need to contact customer services

https://www.o2.co.uk/contactus

[Cleoriff]

@Flipoff88 

Just to add. To buy more data now, sign into My O2. http://www.o2.co.uk/myo2 or call 2202 from an O2 mobile or 0344 809 0202 from any other phone.

http://www.o2.co.uk/data-allowance

[pgn]

Occasionally, Web topup will fail - there used to be a limit on how many PAYG accounts could use the same credit card or debit card, so you need a different card for every pair of PAYG numbers.

Also lately I have had difficulty using web topup via WiFi and my ISP from my phone - switching to O2 4G on the phone (turning WiFi off) for the task, or moving to Chrome on  PC has helped.

It can be hit and miss online, @Flipoff88  but as others have mentioned, there are numbers you can call to top-up via phone, as well as vouchers and PayPoint or ATM Top-up.

If data is a problem, maybe you need to switch to a different bundle with more data, again online is easiest, or drop into an O2 store.

Good luck! 

[Anonymous]

Also this is not O2 you are talking to. This is a customer forum. We are all customers like you