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Level 1: Joiner
Posts: 2
Registered: ‎08-03-2019
Accepted Solution

My Account Set Up Screen

[ Edited ]

Why do I get a "SplashPage_NoEmail.aspx" page, that does not allow me to select the Low Balance Option? I am on the Regular Top Up option and I want to change. I have tried clearing my browser cache but it makes no difference. Thank you.

 

 

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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: My Account Set Up Screen

@Lizjb have you tried a different browser too?

If no luck, call O2 on 4445 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎08-03-2019

Re: My Account Set Up Screen

[ Edited ]

Ah! Thanks for the reply. It's good to know there's somone out there; it can get quite lonely. You caused me to stare at the error page and the title, "...NoEmail.." made me look at the email address being used and there was a type-o! Corrected that and asked for an email resend and away we went! You have been most helpful in an indirect way. Cheers.

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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: My Account Set Up Screen

Glad you're sorted Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)