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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PHONE USE ABROAD

How can I tell if my sim only contract allows me the Inclusive option when travelling in USA?

Resolved! My O2 App pin always expiring.

I need to set a new pin and reactivate fingerprint lock for the app every few days because the "Pin has expired".Is this normal behaviour for the app?- Relatively new O2 user

Talk to someone

I need talk to someone about my o2

Resolved! Downloading Previous Bills

Can anyone help....?? Trying to download a previous bill and receive this message;"EBPP_1012: The userid xxxxx is not allowed to look at any phone bills."

bill download

My O2 wont download my latest bill just gives a "dash error"

Resolved! Data Bolt On has disappeared

I took out a new SIM-only monthly contract a couple of days ago - 10gb of data per month plus a 5gb monthly Bolt On that I got as part of a special offer. It all went through and showed up correctly on the My O2 app at first. Yesterday I phoned up O2...

Resolved! I can’t sign in

I can’t sign into my account even after registering. Reset my password which was successful. Still nothing. Entered my mobile number to which a code was sent and still says my acc can’t be found.

Resolved! Phone bill

I paid for bill two days but it still hasn’t taken the price away and still says that I owe money even though the money has gone away from my bank account

Resolved! Mobile data 2GB used within 1 day according to o2 but phone says it was less than 300mb only used

Anyone can help / advice on this?: I have purchased 2GB bolts on data yesterday.Today I have received message that I have ussed all....Within one day.....altrought I am using mobile data counter on my phone and it state that I have used only a little...

Resolved! Delivery address

I trying to upgrade my daughters phone, however she is at University with a different address. When choosing click and collect it requires my ID which is not possible for my to give to her. When choosing delivery the address is my own but I need to s...

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