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Online My O2 account not connected to my phone number

KK2
Level 1: Joiner
  • 1 Posts
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Registered:
Hello, I was wondering if you can connect my online My O2 account to my current phone number as when I log in now and look for my upgrade options it states "You have no numbers or accounts to upgrade. "
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MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
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Registered:

@KK2 you'll need to call 202 as it sounds like you have new login details you need to use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@KK2 you'll need to call 202 as it sounds like you have new login details you need to use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
  • 5434 Posts
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Registered:

Good morning @KK2 , and welcome to the forum Wave 

 

How are you getting on with this? Did you talk to Customer Service as advised above since you last posted?

Access for You: Registration - Find out how to register for our Access for You service.
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