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Online My O2 account not connected to my phone number

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KK2
Level 1: Joiner
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on ‎10-03-2019 11:44

on ‎10-03-2019 11:44

Hello, I was wondering if you can connect my online My O2 account to my current phone number as when I log in now and look for my upgrade options it states "You have no numbers or accounts to upgrade. "
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MI5
Level 94: Supreme
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on ‎10-03-2019 11:52

on ‎10-03-2019 11:52

@KK2 you'll need to call 202 as it sounds like you have new login details you need to use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151837 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎10-03-2019 11:52

on ‎10-03-2019 11:52

@KK2 you'll need to call 202 as it sounds like you have new login details you need to use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎11-03-2019 09:24

on ‎11-03-2019 09:24

Good morning @KK2 , and welcome to the forum Wave 

 

How are you getting on with this? Did you talk to Customer Service as advised above since you last posted?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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