on 17-03-2019 05:00
Solved! Go to Solution.
on 17-03-2019 05:06
@Flipoff88 all ways to pay here and first top up must be done with a voucher https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-03-2019 05:30
on 17-03-2019 07:59
Occasionally, Web topup will fail - there used to be a limit on how many PAYG accounts could use the same credit card or debit card, so you need a different card for every pair of PAYG numbers.
Also lately I have had difficulty using web topup via WiFi and my ISP from my phone - switching to O2 4G on the phone (turning WiFi off) for the task, or moving to Chrome on PC has helped.
It can be hit and miss online, @Flipoff88 but as others have mentioned, there are numbers you can call to top-up via phone, as well as vouchers and PayPoint or ATM Top-up.
If data is a problem, maybe you need to switch to a different bundle with more data, again online is easiest, or drop into an O2 store.