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Level 1: Joiner
Posts: 1
Registered: ‎24-10-2018
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Why can I NEVER top my data up??

Not good enough service for what I (over) pay. Better get it sorted soon or I won't be the only customer you will lose. Let me top my data up. My money. Your 'service a joke!! Sort it now. Losing patience.........
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Posts: 93,401
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Registered: ‎04-04-2012

Re: Why can I NEVER top my data up??

@Flipoff88 all ways to pay here and first top up must be done with a voucher https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 78,726
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Registered: ‎14-01-2013

Re: Why can I NEVER top my data up??

@Flipoff88 

Not sure why you can't top your data up?

If you are having problems then you need to contact customer services

https://www.o2.co.uk/contactus

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Posts: 78,726
Topics: 705
Registered: ‎14-01-2013

Re: Why can I NEVER top my data up??

@Flipoff88 

Just to add. To buy more data now, sign into My O2. http://www.o2.co.uk/myo2 or call 2202 from an O2 mobile or 0344 809 0202 from any other phone.

http://www.o2.co.uk/data-allowance

 

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Posts: 9,831
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Registered: ‎11-04-2012

Re: Why can I NEVER top my data up??

Occasionally, Web topup will fail - there used to be a limit on how many PAYG accounts could use the same credit card or debit card, so you need a different card for every pair of PAYG numbers.

 

Also lately I have had difficulty using web topup via WiFi and my ISP from my phone - switching to O2 4G on the phone (turning WiFi off) for the task, or moving to Chrome on  PC has helped.

 

It can be hit and miss online, @Flipoff88  but as others have mentioned, there are numbers you can call to top-up via phone, as well as vouchers and PayPoint or ATM Top-up.

 

If data is a problem, maybe you need to switch to a different bundle with more data, again online is easiest, or drop into an O2 store.

 

Good luck! 

I always thought something was fundamentally wrong with the universe.
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Anonymous
Posts: 0

Re: Why can I NEVER top my data up??

Also this is not O2 you are talking to. This is a customer forum. We are all customers like you