- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Update number
[ Edited ]- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
22-04-2019 21:57 - edited 22-04-2019 21:58
I moved to O2, and transfered my number with a PAC. I got a temporary number with O2, then got my other number transfered over. My O2 is showing the new transfered number, but the security code for my details is being sent to the old temporary number which I can't access now.
Live chat insisted that there's no way to change the number to the new one, it needs to remain the old temporary number, and I need to change my email address and create a new O2 account instead. I don't really want a new email address just for O2, and keep two accounts.
Is there anyone else I should be speaking to instead, because this is something O2 could have done when transfering the number across, and should be possible to update now.
Re: Update number
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 22-04-2019 22:05
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Update number
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 23-04-2019 16:46
Hi @dmac , sorry to hear you've been having trouble with this! How are you getting on with this since you last posted? Did you get any further with customer service as adviced by @MI5 above, or are you still stuck?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Update number
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 23-04-2019 19:16
Re: Update number
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 23-04-2019 19:35
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Update number
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 24-04-2019 12:55
Hi @dmac (thanks for the mention @MI5 !) - sorry to hear you're still stuck with this. I'm happy to get someone on our end to have a look at this for you to see if we can help out. I'll drop you a Private Message here on the community shortly to get a few additional details.
You can get to your PMs from the "Messages" link at the top right of the community page.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?