Update number

[dmac]

I moved to O2, and transfered my number with a PAC. I got a temporary number with O2, then got my other number transfered over. My O2 is showing the new transfered number, but the security code for my details is being sent to the old temporary number which I can't access now.

Live chat insisted that there's no way to change the number to the new one, it needs to remain the old temporary number, and I need to change my email address and create a new O2 account instead. I don't really want a new email address just for O2, and keep two accounts.

Is there anyone else I should be speaking to instead, because this is something O2 could have done when transfering the number across, and should be possible to update now.

[MI5]

@dmac always call customer services rather than the outsourced chat http://www.o2.co.uk/contactus

[Marjo]

Hi @dmac , sorry to hear you've been having trouble with this! How are you getting on with this since you last posted? Did you get any further with customer service as adviced by @MI5  above, or are you still stuck?

[dmac]

I tried calling customer services today but they couldn't change anything. I still can't access the details page in my account.

[MI5]

@Marjo will get our community Guru to look at this for you tomorrow.

[Marjo]

Hi @dmac  (thanks for the mention @MI5 !) - sorry to hear you're still stuck with this. I'm happy to get someone on our end to have a look at this for you to see if we can help out. I'll drop you a Private Message here on the community shortly to get a few additional details.

You can get to your PMs from the "Messages" link at the top right of the community page.