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Level 1: Joiner
Posts: 2
Registered: ‎05-04-2019

Update number

[ Edited ]

I moved to O2, and transfered my number with a PAC. I got a temporary number with O2, then got my other number transfered over. My O2 is showing the new transfered number, but the security code for my details is being sent to the old temporary number which I can't access now.

 

Live chat insisted that there's no way to change the number to the new one, it needs to remain the old temporary number, and I need to change my email address and create a new O2 account instead. I don't really want a new email address just for O2, and keep two accounts.

 

Is there anyone else I should be speaking to instead, because this is something O2 could have done when transfering the number across, and should be possible to update now.

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Posts: 93,671
Topics: 541
Solutions: 11,991
Registered: ‎04-04-2012

Re: Update number

@dmac always call customer services rather than the outsourced chat http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,397
Registered: ‎23-07-2014

Re: Update number

Hi @dmac , sorry to hear you've been having trouble with this! How are you getting on with this since you last posted? Did you get any further with customer service as adviced by @MI5  above, or are you still stuck?

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Level 1: Joiner
Posts: 2
Registered: ‎05-04-2019

Re: Update number

I tried calling customer services today but they couldn't change anything. I still can't access the details page in my account.
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Posts: 93,671
Topics: 541
Solutions: 11,991
Registered: ‎04-04-2012

Re: Update number

@Marjo will get our community Guru to look at this for you tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,397
Registered: ‎23-07-2014

Re: Update number

Hi @dmac  (thanks for the mention @MI5 !) - sorry to hear you're still stuck with this. I'm happy to get someone on our end to have a look at this for you to see if we can help out. Smiley Happy I'll drop you a Private Message here on the community shortly to get a few additional details.

You can get to your PMs from the "Messages" link at the top right of the community page. 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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