My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9730 Views
  • 1 replies
  • 1 kudos

Resolved! Text from O2

I received a text this morning from O2UK saying "We are sorry, but this number isn't right. Check that it starts with 07 and is 11 digits, and try again. Or call us on 2202 for more information."I haven't tried contacting them and my number is correc...

Jess by Level 1: Joiner
  • 1157 Views
  • 2 replies
  • 0 kudos

Resolved! Change Tariff ‘Name’

I just upgraded to an iPhone Xs today, however in the My o2 app the ‘name’ of my tariff (underneath My O2 at the top of the app) still says iPhone 8.I realise this is a rather small nitpick but I have to admit it bugs me. Any chance of a way to chang...

KevClynes by Level 1: Joiner
  • 1406 Views
  • 2 replies
  • 0 kudos

Resolved! Validating email

I changed my email address. My account said it is sending me an email to confirm address. Email not received. Rerequested several times. No email. Repeated change of email address, still no email received. Yes my email address is spelt correctly!

thisname by Level 1: Joiner
  • 1535 Views
  • 4 replies
  • 0 kudos

Resolved! Changing Direct Debit Mandate

I tried changing my direct debit bank details but it will not let me change the account holders name.

hsmanku by Level 1: Joiner
  • 1263 Views
  • 3 replies
  • 0 kudos

Resolved! App

Every time I exit the app then when I want to get back in then I need to login again? Anyway to always stay signed in?

b4u2 by Level 8: Talented
  • 1397 Views
  • 4 replies
  • 0 kudos

Resolved! Enabling WIfi calling

Help, I cannot seem to find how I can enable wifi calling on my iphone 7 on my o2 account, I followed one set of instructions about my device but couldn't find what the community person was telling me to do on my device.

JuicyLucy by Level 1: Joiner
  • 1892 Views
  • 4 replies
  • 0 kudos

Resolved! Access to account

I have issues to access my account to pay my bill, as I received msg that I will have extra charge what not suppose to happen as I have direct debit set to pay my bills. I am proper upset now and need to think to change my Contract

Jevgenija by Level 1: Joiner
  • 1173 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile app

Mobile app will not allow me to see my latest bill? Any ideas?

Bobby by Level 1: Joiner
  • 1557 Views
  • 4 replies
  • 0 kudos

Resolved! Change of address

How do I change my address details online?

Juan by Level 1: Joiner
  • 1569 Views
  • 1 replies
  • 0 kudos