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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9569 Views
  • 1 replies
  • 1 kudos

Resolved! Phone Bill is currently overdue

I have received an email from "mycare@o2.co.uk" saying my phone bill is currently overdue with an outstanding balance of £7.58 and that I will be charged £3.50 on my next bill if I don't pay it within the next 4 days. I have always paid my o2 bills o...

Anonymous by Not applicable
  • 4357 Views
  • 3 replies
  • 0 kudos

Resolved! Can I view what I’ve previously bought?

Can I view what I’ve previously bought?Cant find a link in my O2. I’m on PAYG £20 big bundle.

dez-d by Level 1: Joiner
  • 4231 Views
  • 10 replies
  • 0 kudos

Resolved! I can't sign in

Hello, I can not sign in in to my account and view my bill. Please help me. Thank you Aiste

Anonymous by Not applicable
  • 13686 Views
  • 2 replies
  • 0 kudos

Resolved! Myo2

Iv noticed if you click view bill on my O2 it goes it don't work but try website

liggerz87 by Level 20: Radiant
  • 3504 Views
  • 12 replies
  • 0 kudos

Resolved! Clear as a bell...

... not! Anyone know the magic runes that will clear the little blue box with a "1" in it that seems to perpetually sit above the bell icon top right of the MyO2 App on Android? I've seen, and paid, my plan bills (Device and Airtime), now it would be...

pgn by Level 78: King of Kings
  • 3776 Views
  • 20 replies
  • 0 kudos

Resolved! MyO2 and multiple numbers

As a Paymonthly O2 customer, I have had my own O2 account for years. Other family members have PAYG phones, with (mostly) their own MyO2 accounts.Does anyone know if the account associated with a PAYG number is still usable for Top-up, rewards, etc i...

pgn by Level 78: King of Kings
  • 2286 Views
  • 7 replies
  • 0 kudos

Resolved! 2nd account

8 plusHow do I add a second number to my 02 account.

Anonymous by Not applicable
  • 1650 Views
  • 4 replies
  • 0 kudos

Resolved! You don't have any products or services in this My O2 account.

I have a new phone/contract with o2 which I got on Friday (purchased from mobiles.co.uk). Each time I log in I just get the error 'You don't have any products or services in this My O2 account.' Is this common for new accounts?

Anonymous by Not applicable
  • 4858 Views
  • 11 replies
  • 0 kudos

contact preference page is blank on windows 10 phone app

On the 'My O2' app for windows 10 phone, the contact preference page is blank, yes I waited for half hour and it was still blank, could scroll the page, copy the header subject, go back to main page, go to other pages, even sign into here, but that p...

Anonymous by Not applicable
  • 4004 Views
  • 28 replies
  • 0 kudos