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Unrequested direct debit

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions


O2  locked my mobile and keep asking for payment that is Direct Debit payment.   I received so many texts O2 communications and other companies are a scam.   After three days, I contacted the bank to asked the reasons for the 02 unpaid bill but they had had no bill from them.  I am still without the use of my mobile for nearly a week.  I made three telephone appointments but I assume when the telephone I answered and there is no one on the other side then I an email,  Your appointment is being cancelled. 


Finally, on the web I reply, payment will be with my next payment but I am still without the use of the mobile. 




Message 1 of 3

Level 52: Innovator
  • 3319 Posts
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You need to speak to the Payment Management team, on 0800 902 0217 who will be able to help and tell you if one was submitted.

And to be honest a lot of banks tell you no Direct Debit has been presented.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts

Message 2 of 3

  • 1776 Posts
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Hey @newmandejan just checking if you managed to get this resolved or if you are still having issues.

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