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Unrequested direct debit

newmandejan
Level 1: Joiner
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O2  locked my mobile and keep asking for payment that is Direct Debit payment.   I received so many texts O2 communications and other companies are a scam.   After three days, I contacted the bank to asked the reasons for the 02 unpaid bill but they had had no bill from them.  I am still without the use of my mobile for nearly a week.  I made three telephone appointments but I assume when the telephone I answered and there is no one on the other side then I an email,  Your appointment is being cancelled. 

 

Finally, on the web I reply, payment will be with my next payment but I am still without the use of the mobile. 

 

 

 

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madasaf1sh
Level 53: Renowned
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@newmandejan

You need to speak to the Payment Management team, on 0800 902 0217 who will be able to help and tell you if one was submitted.

And to be honest a lot of banks tell you no Direct Debit has been presented.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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LukasB
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Hey @newmandejan just checking if you managed to get this resolved or if you are still having issues.

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