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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Lost sim card

Lost SIM card can’t ring 02 what do I do ?

Resolved! Fatface discount

Hi can I be resent the Fatface discount link please. I had it on my old phone but no long have access to my old message. Please send it to [personal details removed]. You'll see on WhatsApp the message is there I just need the link resend please. Ada...

Resolved! Sensor not working

Hi, could you tell me if I'm still paying for my hand set is it still under warranty to repair the fault on my sensor. Thanks lorrain

Resolved! 300.00 gift card

I upgraded my s10 to the s22 today I was told I could claim the free 300.00 voucher aswell as I have upgraded to the unlimited package/contract but can't seem to find out where to apply for it can anyone help please ? As I'm really confused

Rewards

I want off rewards.Number phone [Personal information removed]

Resolved! Spending Cap

How can I add a spending cap to my account?

Resolved! My bill

I have a contract with you but I can't get in to my 02 and I just wanna know how much is left of my contract My name is miss Sharon Henry

Resolved! Adding second mobile number to "My O2"

Back again with another conundrum! I have two O2 PAYG numbers that I use for different purposes. One is registered to "My O2", and I have just been trying to add the second number. I click the "Add products and services" link, enter the other mobile ...

Resolved! Disney plus

Hi there, I wonder if you can help with a couple of questions: If I add Disney plus as an O2 Extra, do I need to be a Sky customer with access to Sky Q.. to be able to watch it on my iphone..? I pay a monthly sim only fee and I just used the text I f...

Resolved! Cancel Account

I already had a My O2 account, but I forgot about it and created a second one. How to delete one of them? I can't do it.

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