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Phone bill

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Me123-
Level 1: Joiner
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on ‎17-08-2022 13:55

on ‎17-08-2022 13:55

Hi I’m really unhappy with the service I have received, I called up on Monday afternoon as my bill was over due and I made a promise to pay for Saturday 20th august I will pay the full amount and someone from O2 agreed that, that would be ok and my services won’t be restricted however my phone has been switched off and I can’t use phone or make any ohone calls

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MI5
Level 94: Supreme
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on ‎17-08-2022 14:03

on ‎17-08-2022 14:03

@Me123- 

The system is automated so no matter what CS say, you will be disconnected.

To get reconnected you need to speak to payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151879 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎17-08-2022 14:03

on ‎17-08-2022 14:03

@Me123- 

The system is automated so no matter what CS say, you will be disconnected.

To get reconnected you need to speak to payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
  • 151879 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎17-08-2022 14:03

on ‎17-08-2022 14:03

Guide to Skype here if you don't have another phone to call from Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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