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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! BL4 0EB

Hi, I would like to cancel my monthly airtime please help me with that. Thanks

Resolved! Airtime plan apple watch

Hi I bought airtime plan for Apple Watch yesterday, it says it’s connected but I still can’t do anything..

Resolved! McDonald's o2 employee discount

Hi I've been trying to apply my McDonald's o2 employee discount to my account and it failed verification due to company name I work for a McDonald's franchise so the company name on my payslip is different but I'm still a McDonald's employee and have...

Resolved! cannot sign into the my o2 app and it has been longer than 48 hours

everytime I sign into my o2 on the Web it is no problem but when I try on the app it keeps saying something has gone wrong. I have deleted the app and redownloaded it to see if that would work but it hasn't so clearly the problem must be with my acco...

Resolved! New contract

I want apply for new contract but I can’t

Resolved! Double data rate with volt

Recently purchased £12 SIM deal with 10GB data, how do I get double data with volt since, I'm with virgin media. When I look into my account it is active with my current address but I still have 10GB data showing on my status instead of 20GB. Shall I...

Resolved! O2 app

Why can't I get into the O2 app?????????

need account activated

I desperately need my account activated. it says it can take up to 48 hours but i need it now. please help how can i get it to activate

Resolved! Contract length

Hi, when does my contract end please?

Resolved! Airtime bill saying unpaid

Does anyone know why O2 are taking my device charge out each month by direct debit but not the airtime charge? I had an enforcement notice saying I hadn't paid it?? But I just presumed it would all be taken in one payment by DD

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