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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14411 Views
  • 1 replies
  • 1 kudos

Resolved! Phone number transfer

I recently got a new phone and joined o2, i rang on saturday with my pac code and was advised my old number would be transferred by today, this morning my phone had no signal for around an hour so i assumed that would be the number transferring howev...

bwatts by Level 1: Joiner
  • 1417 Views
  • 4 replies
  • 0 kudos

Resolved! Scammed

I took a call from who I thought was o2. They said they were granting 30% contract discounts due to good customer circumstances. I should have realised this wasn't right, But I agreed to the discount verbally they then sent me a code to confirm who I...

ROBRV by Level 1: Joiner
  • 2319 Views
  • 6 replies
  • 0 kudos

Resolved! Loyalty awards?

Are they any loyalty programmes for people who have been customers for years? I've taken out a flip 4 contract but realise after all the years that the good deals always seem to go to new customers.

Kyle_bat by Level 1: Joiner
  • 597 Views
  • 2 replies
  • 0 kudos

Resolved! Promotion for free headphones

Hello there, on the day i updated my phone, the person let me know that i am eligible for a promotion for free headphones that i can apply on my O2 account, I would like more help as I can't seem to find it myself. Thank you!

Liliana_V by Level 1: Joiner
  • 900 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel my contract

Hello morning can you let me know how Can I cancel my contract in o2 sim , I’m moving to abroad I’m not gonna use this sim anymore I just wanna cancel my contract when I Back to come here will get new sim of o2

Resolved! Increase purchase amount

I want to increase the amount I can charge to my phone bill when making a purchase for something separate like, buy a ps5 game

Kerry1992 by Level 1: Joiner
  • 560 Views
  • 1 replies
  • 0 kudos

Resolved! Missing audible credits?

Hi.Due to a new contract with virgin/O2, I was offered and took up a years free Audible membership. This started on 26/2/22. I have not used any credits since it started. My expectation assuming my sums are correct is that I should currently have 9 c...

Jocko by Level 1: Joiner
  • 2826 Views
  • 5 replies
  • 0 kudos

Rolling Data

Why don't Pay Monthly customers also get the benefits of the Pay As You Go customers, regarding the Rolling Data offer.. It's basically the same, but we pay by direct debit. Please explain & consider expanding the offer. Regards Mal