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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Account login issues

Hello I have an account I've had for many years however I can't login, ive tried the forgot password and username route to no avail, I have tried to login by using the phone number it then says no account linked with this number so I try to register ...

Poor signal / no signal

Hi, for over 2 weeks there has been problems in the area (pr7 3tp) due to mast issues. This is making it practically impossible to have a conversation using my phone with the line either not connecting or being very poor. When not connected to Wi-Fi ...

Resolved! Spend cap

Hi I want to increase my spend cap

Resolved! Payment details to husband

How do I change my payment details to my husbands account. Thank you

Resolved! Unable to cancel Disney Plus

On my extras page via the laptop, I have a message saying "There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come back soon." Been there over two months now. I followed the advice on adding and r...

Resolved! Renew my sim card

Hello today my data is finshand i try to find way for renew my data I spent more time but I can’t found how can i renew and pay new data

Resolved! Can I retrieve an old phone number?

Hi, I used to own this phone number. I dont know if it would still be possible for me to have this phone number again or have access to it anymore [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Outstanding bill

I have received an email indicating I have an outstanding balance of around £262.00. I cannot see this on my 02 account. Can you please confirm what number this relates to ? I would like to arrange to pay this off in monthly instalments if possible. ...

Resolved! Random promotion call

Hi there - just received call from someone claiming to be from O2 and offering me 30% off my monthly tariff for next 12 months. Suspect this call is a scam but just thought I'd check!

Resolved! Fraud

Hi, I have just added the pin that you sent me into a website that looks suspicious, can you block anyone using my account with this code?

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