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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney + activation

Good Morning,I was recently offered a free 6 month trial of Disney +.I accepted the offer on Monday 20th December and received a text stating a would receive a text message within 24hr to confirm this had been applied to my account - no such text has...

Resolved! Payment

I am trying to pay my final bill but can’t log into my account because my number has transferred to a different server. I have tried ringing the payment number but it doesn’t work. Help!

Resolved! Linking accounts

Hi,I have 4 separate 02 accounts for the household that I pay for. How do I link accounts, i have tried ringing the helpline and they are useless, also they cannot link my virgin Volt double data as well any idea's on that as well \i was on for 50min...

Resolved! Hi

Hello there!I don t know what happening with my sim card, i m in holiday in Romania and my sim doesn, t work. Can you check for me please.I know i don t have my bill paid because i have some problems with my bank card and i"m not in UK to solve itBut...

Resolved! Disney plus

I had Disney plus and then got the offer to get 3 months free as Xmas thank you. so went through the process as all on O2 and it won’t activate and shows error page waited 48hrs. Had a chat online and was told wait another 24-48 hrs. It first had to ...

Resolved! Disney +

I have been given 3 months free access to Disney+ for staying with o2. I was told it would be set up within 24 hrs and a text would be sent to say it was ready. I haven’t received a text but in my o2 I can see it under extras. It’s telling me I have ...

Resolved! I have upgraded and Disney is free for 6 mth but won’t let me add as extra

How do I add Disney as extra I got it with upgraded phone when I go into extras it just says oops something went wrong! Cannot get to speak to anyone

Resolved! Error 404

I have tried to activate my Disney+ 3 months free extra but I keep get taken to an error 404 page. The extra shows up in My O2 but when I click to activate the extra it takes me to this error page. Is there a solution to this problem as there is a ti...

Resolved! No signal

I’m tired of having no signal at my home address and constantly told there are improvements happening.this has been going on now for over two years yet I’m still expected to pay for your services!

Resolved! NHS discount

I purchased a new phone last week on an O2 contract and I am entitled to the NHS discount. I sent O2 my NHS email, as requested, and was informed that it would take 24 hours to confirm my credentials. I am still waiting! Shall I do it again?Or is O2 ...

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