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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Lost sim

Hi there I’m looking to order a new sim. I’m an existing customer with a sim only deal. I have lost my phone and need a new sim but would like to keep my old number.

Resolved! unable to use my mobile data since i came back from overseas last june 30

Hi. i’d like to enquire why can’t i use my modile data ? i came back from holiday outside of the uk, then i came back here on 30th june, sincce then i haven’t been able to access my mobile internet. Could you please sort it out. Thanks

Resolved! Order collected

Re: order number ms-121132563 I collected my order from the o2 store last Tuesday but your system says it’s not been collected. Please can you correct this. thank you

Resolved! I want to port my SIM into O2

Hey, i want to port sim from lyca to O2, even i got the PAC code from lyca's network, please help me in further process

Resolved! Recently changed tariff but want dont want to continue

On the 5th July i changed my tariff to a sim only. I am still wanting a sim only but I dont use a lot of data so wanting a smaller tariff if possible? Its not been 14 days as of yet. Wanting a smaller and cheaper plan

Resolved! Need extra data abroad

My husband has run out of data. Can't remember his password to his account. Tried calling 2202, but didn't work. Tried adding the UK code too. What's the next step please?

Resolved! Change my name and date of birth

I need to change my name and date of birth due to it being in my ex mother in laws name, the bill is paid and always has been paid from my account and it’s my email and everything but I want it in my name.

Resolved! My phone is brooken, how do i confirm purchease?

My phone is damaged. When I try to upgrade my phone it asks for mobile confirmation. What do I do?

Resolved! Samsung s22 ultra

Hello. Today I resieve my new phone samsung s22ultra green,but I change my mind. Can I exchange this colour with burgundy colour. The phone is unopened. Thank you

Resolved! Travel

Hi there, I'm travelling so San Francisco on the 24th of July. Can you tell me what I need to do about roaming?

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