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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Trying to get a PAC code

Why is it impossible to get a PAC code? The text method doesn't work, neither does calling 202. Absolutely hopeless customer service!

Resolved! Hello the loudspeaker does not work on my phone, and I cannot hear

the loudspeaker does not work on my phone, and I cannot hear

Resolved! Y my sim disconnected

Recently I had upgraded to laptop my I had to mention that I want new line for laptop and they had send me on my old number and now they had deactivated my sim which I m using for last 3 years all my contacts r there now not giving me reply also I ha...

Resolved! Data

I’ve gone over my data this month could you extend it until the 17th September with no charge

Resolved! order not showing

hi i am a new customer with O2. on Wednesday i ordered a Nothing phone 1 and set up my account with a pay monthly subscription but it has been 48 hours and i have heard nothing i have confirmation and all the paperwork emailed to me but my order does...

Resolved! deposite back

why i can’t get my deposit back? more than 4th month now but still i can’t get my deposit back

Resolved! How to have different names on a multisave plan

So, I am an existing O2 customer and I want to add a phone plan for my wife to my account but I also want to use a joint phone bill as proof of our relationship so I’ll need both of our names on the same bill but I’m unsure how I would achieve this a...

Resolved! Changing personal information

Hiya i wanted to change the number linked to my o2 account as the number i registered with is no longer in use and i can’t reset it on the phone as it’s been cancelled and can’t receive text messages

Resolved! Help Registering

Been switched across to O2 from Virgin.O2 sent an email telling me my account (as a pay monthly customer) had been created and a link to 'validate' the account. The link doesn't work and I have been going round in circles trying to log in and access ...

Resolved! How do I speak to an assistant? I'm getting frustrated

I'm in Europe and can't get through by phone - or find anyway on line to chat to an assistant...

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