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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My new SIM has NOT arrived

My SIM has not arrived. I had an email saying it had been dispatched on 19th December, tracker says it is 'complete' but it has not arrived Tracker no is [Personal details removed] I gave a PAC code so I can keep my number [Personal details removed] ...

Resolved! Discount code

How do I apply blue light discount to my account

Resolved! MyO2 app down at the moment. Can’t seem to log in all day

Is My02 app down for maintenance as I can’t seem to log in all day ?

Resolved! Merge accounts

MorningI was told I could merge my accounts, I’ve got an account I’ve also got another account in my name but it’s my partners phone.I would like to merge these two accounts for the new phones we’ve got.RegardsSamantha Gott

Resolved! future billing

helloi would to know what my bill would be monthly for next 12months please

Resolved! Tariff

Hi I’d like to cancel one of the tariffs on my account please

Resolved! Account number and mobile data

Hi atm I’m struggling to find my o2 account number and wondering if you could provide the last 4 numbers for me and also help me with my mobile data for my watch

Resolved! I ordered a sim only card. When will I stop getting charged for the old bundle?

Hi, i am currently on a upgrade bundle tarriff for £50 but i want to switch to just a £15 sim only tarriff which i have already ordered. my question is when will I stop getting charged for the £50 tariff? thanks!

Resolved! Cancel bolt ons

More info (Highlight to read)How do I cancel my insurance bolt on? I dont know if you have done it on purpose, but you have made it incredibly hard to cancel Bolts On via your My O2 app. Can you please cancel my bolt on insurance or explain to me how...

Resolved! My o2

It won’t let me log into the app and I’ve had my sim in for two weeks

O2

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