Unlock and unblocking

[Martin32]

I've requested unlock code via MyO2 which i've received.

The Samsumg S9+ works perfctly with an O2 sim, but when I put my Virgin sim I get the following:

Enter MCK.  Network unlock code blocked.  Too many incorrect attempts.

on entering the code supplied i receive the following message:

Network Lock - Incorrect network unlock code entered.

How do I continue, do I need a different network unlock code?? I'm guessing the code I've recieved is not the MCK - how do I obtain a correct code?

Please help 😞 

[MI5]

@Martin32 

I'll tag @Martin-O2  to see if a code can be obtained for you.

[Martin32]

Thank you, I hope so.

[Martin-O2]

Thanks for the tag @MI5!

@Martin32 I'll need a  few details to get the ball rolling on this so I'll send you a private message. 

[Martin32]

Thanks @Martin-O2 private message sent