Unable to login into O2 app

[Aaruga]

Hi, I have been using O2 app for an year in my apple phone. Suddenly i got logged out and unable to login back in my app

[Cleoriff · Accepted solution]

@Aaruga 

Try deleting and reinstalling,

If that doesnt work contact o2

Give O2 a call on 202  or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[pgn]

Can you login on the web, o2.co.uk under "MyO2", @Aaruga?

If you can, then force stop and clear cash on the App and try again (or check for updates on it as well).

If not, then you may be being moved to 360 behind the scenes as here: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424 - give it 24hours and you should be back up and running on Web browser or on App.

[pgn]

Obvs, I meant "clear cache" on your phone for the MyO2 App above, @Aaruga, d'oh! 😂