cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to login into O2 app

Aaruga
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, I have been using O2 app for an year in my apple phone. Suddenly i got logged out and unable to login back in my app

Message 1 of 4
735 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 126918 Posts
  • 834 Topics
  • 7577 Solutions
Registered:

@Aaruga 

Try deleting and reinstalling,

If that doesnt work contact o2

Give O2 a call on 202  or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 4
730 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 126918 Posts
  • 834 Topics
  • 7577 Solutions
Registered:

@Aaruga 

Try deleting and reinstalling,

If that doesnt work contact o2

Give O2 a call on 202  or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
731 Views

pgn
Level 77: Grand Master
  • 39324 Posts
  • 243 Topics
  • 1785 Solutions
Registered:

Can you login on the web, o2.co.uk under "MyO2", @Aaruga?

If you can, then force stop and clear cash on the App and try again (or check for updates on it as well).

If not, then you may be being moved to 360 behind the scenes as here: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424 - give it 24hours and you should be back up and running on Web browser or on App.

Message 3 of 4
727 Views

pgn
Level 77: Grand Master
  • 39324 Posts
  • 243 Topics
  • 1785 Solutions
Registered:

Obvs, I meant "clear cache" on your phone for the MyO2 App above, @Aaruga, d'oh! 😂

Message 4 of 4
709 Views