Trying to reactivate my NHS discount as have changed my phone

[Alison10]

I get so far with the process, and at the point where I have to add my contact number, it tells me that my contact number couldn't be updated as it is already associated with a different user....?

Obviously my number is the number that I need the discount linked to.

I tried the old o2 email linked to my account, but it says it doesn't match the records??

Can you help?

I also pay for my 3 children's accounts.... 

Has this complicated things?

[MI5 · Accepted solution]

@Alison10 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

Guide: O2 Open & Friends and Family discounts - How to sign up 

[Alison10]

Update - pushed for time (trying to do this in work!) so phoned 202 and received prompt help, in that they were able to add the NHS discount on to my account for me. Unexplained error. 

Thank you O2!

Alison10

[MI5]

Good news @Alison10